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Is ElecBoy selling authorized products?

99% of ElecBoy’s products are Hong Kong authorized product. We will state the warranty period and range clearly. You can know more about the warranty information in “Specification & Warranty” in product page.

Why authorized products can be sold in such attractive price?

ElecBoy is an online shop without huge burden of rent. We decide to share the money we have saved to “share” with our customers, so we offer our products in good value of money.

How to check product warranty information?

You can know more about the warranty information in “Specification & Warranty” in product page.

If you are unable to find product warranty information, please contact us via WhatsApp and our customer service specialist will follow up for you as soon as possible.

How to check product function?

You can know more about the product information in “Specification & Warranty” or “Description” in product page.

Is the product in stock?

3 types of inventory status will be shown in product page:
“In stock”: Stock is available in warehouse. Earliest delivery date can be next day.
“Pre-order”: We will order the product from supplier after receiving your order. Earliest delivery date will be 14 days after you have placed your order.
“Out of Stock”: No stock in warehouse. We will replenish after we receive stock from supplier.

What should I do if I need installation service?

You can select required installation service in the product page, and select installation date during checkout. "Click here" to learn more about installation service.

What if I have a problem with the product after receiving it?

If the quality of the product does not meet the manufacture’s standards within 10 days after receiving it, ElecBoy guarantees to arrange an exchange. If you want to submit return of refund request, please contact us via WhatsApp and our customer service specialist will follow up for you as soon as possible.