你可以帶更換之貨品連同完整包裝、配件、說明書、未填寫之保用証及贈品到門市，並由門市職員進行產品檢測。如檢測結果確認產品品質不合符生產標準，門市職員會因應產品情況為你安排產品更換。

若門市職員未能即場確認產品品質不合符生產標準，請透過WhatsApp向我們聯絡，我們為你向產品供應商安排產品檢測，並就檢查報告為你安排產品更換。

你可以透過WhatsApp向我們聯絡，提供訂單的資料、產品問題以及同相片/影片讓我們了解你的情況，客戶服務專員會於兩個工作天內為你處理。

若客戶服務專員未能透過相片/影片確認產品品質不合符生產標準，我們會按情況為你安排到門市進行檢測，或向產品供應商安排產品檢測，並就檢查報告為你安排產品更換。

Please bring along the product to ElecBoy store for further inspection. If the product is confirmed to fail to meet the manufacturer’s standards, we will check current stock availability to offer an exchange.

If in-store staff cannot confirm the product is failed to meet the manufacturer’s standards, please contact us via WhatsApp. We will arrange inspection with supplier and arrange an exchange based on inspection result.

Please contact us via WhatsApp and provide the order information, product problems and photos/videos so we can get a better idea of the problem. Our customer service specialist will take care of the issue within two working days.

If customer service specialist cannot confirm the product is failed to meet the manufacturer’s standards, we will arrange supplier or in-store inspection based on the situation, and arrange an exchange based on inspection result.