How much is the delivery fee?
You can enjoy free shipping for order over $500. For order less than $500, shipping fee $50 will be applied.
Where are the undeliverable delivery areas?
Delivery service is not available at non-permanent address, frontier closed areas, Ma Wan, Discovery Bay, warehouse and premises which are not accessible by elevator or staircase and need to be delivered through balcony. Delivery service is also not available for below outlaying islands: Lamma Island, Peng Chau, Cheung Chau, Mui Wo, Pui O, Changsha, Tong Fuk, Shui Hau, Shek Pik, Po Lin Monastery and Tai O, any areas where trucks are prohibited from entering.
Will there be any additional charges besides delivery fees?
Under normal circumstances, there won’t be any additional charges, but, for example, if the delivery address does not have a lift to reach the destination directly, ElecBoy will charge $30 per floor. For details of additional delivery charges, “
click here” for details.
Will my goods be delivered within a few days after I place my order?
Under normal circumstances, in-stock product can choose next day delivery (except for Sunday & Public Holiday), daily order cut off time will be 9pm. Delivery quotas are on first-come-first-serve basis, please refer to checkout page for available delivery date.
What delivery date are available to choose?
You can choose from Mon to Sat (except for Public Holiday).
What if I have given the wrong address or phone number after placing an order?
You can contact us via
WhatsApp before 2 working days of original delivery date. Our customer service specialist will follow up for you as soon as possible.
Can I change the delivery date?
You can contact us via
WhatsApp before 2 working days of original delivery date. Our customer service specialist will follow up for you as soon as possible.
Can the order be changed from delivery to self-pickup service?
No, it cannot be changed to self-pickup service.
When can I receive the order confirmation email?
The order confirmation email will be sent in the morning of the delivery day, and you can receive the order according to the scheduled timeslots in the email.
Will someone notify me before delivery?
Our delivery team will call you an hour before delivery to remind you to receive the order.
Can someone receive the order for me?
Yes, you can authorise a person to sign for the delivery on your behalf.
If no one receives the order, can I have them left at the building management office or reception desk?
Yes, please let our delivery team know when you receive a reminder from them to receive your goods, that they have your consent to leave the goods there for you to collect later. Please note that you must bear all risks and ElecBoy is not responsible for risks arising from the above-mentioned delivery arrangement including loss of shipment.
Can I have the goods left at a designated place?
Yes, please let our delivery team know when you receive a reminder from them to receive your goods, that they have your consent to leave the goods at a designated place (e.g. apartment front door, building lobby). If you do not receive the goods within 3 minutes, we will return the goods and reschedule another delivery date for you as soon as possible.
What if I am suddenly unable to receive the order?
You can contact us via
WhatsApp before 2 working days of original delivery date. Our customer service specialist will follow up for you as soon as possible.
What if there is no delivery at the assigned time?
We are sorry if this happens. Please contact us via
WhatsApp before 2 working days of original delivery date. Our customer service specialist will follow up for you as soon as possible.
