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How can I enjoy the welcome offer?

The welcome offer will be credited to your "Account".

How can I enjoy the birthday rewards?

The birthday reward will be sent to member registered email within first week of the birth month. Birthday reward is only apply to members who have provided birth month during registration or have updated the birth month in "My Profile". Member must provide their birth month 1 month before the birth month, otherwise birthday offer will not be sent.

If you do not want to missed out any special offer, please subscribe for any updates on special offers, promotions, discounts or similar communications and edit in "My Profile".

How can I earn points?

You can earn points by below method:

1. 800 welcome points will be credited to your account after you registered as member successfully.
2. Earn 1 point for every $1 spent, every 200 points can be used as $1. The shopping points will be credited to your account within 10 working days after receipt of your order.
3. Share product or shopping experience — earn 400 points for leave comment, earn 1000 points if you leave comment with photo! The product review points will be credited to your account within 10 working days after leaving the comments. Points will be credited to your account "Rewards".

What should I do if I haven't receive the points?

The shopping points will be credited to your account within 10 working days after receipt of your product, and the product review points will be credited to your account within 10 working days after leave the comments. If you do not receive the point by the above time, please contact us via WhatsApp and our customer service specialist will follow up for you as soon as possible.

Will my points expire?

You will be able to earn member points for every purchase. Member points earned in any one purchase will be valid for one year, and will become invalid upon expiry. So long as there is purchase with your account within the year from the last purchase, member points earned will be automatically extended for one year periods."Click here" to learn more about membership.

Where can I check how many points I have?

Go to "Rewards" to view details of your points.

How to use member points?

You can go to "Rewards" and choose the reward you would like to redeem, then you will get a unique coupon code to apply at checkout. "Click here" to learn more about membership.

Will my discount codes expire?

Discount code must be used within 1 month after redemption and will become invalid upon expiry. You can check the effective date in "Rewards".

How many discount codes can be used in one order?

Under normal circumstances, only one promo code can be used in each order.

What if I forget to apply the coupon code during payment?

The promotion code for ElecBoy members must be used at the time of payment and will not be accepted after payment.

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