What payments can I use?
We currently accept the following payment methods: Credit Card (Visa/Master/AE), AlipayHK, Tap & Go, Octopus, WeChat Pay, Payme and BOC Pay.
How to use member points?
You can go to "
Rewards" and choose the reward you would like to redeem, then you will get an unique coupon code to apply at checkout.
Can I pay in instalments?
ElecBoy does not provide payment by instalments but we will pay close attention to the latest market conditions and introduce more ways to make payments easier for everyone, so stay tuned.
What does “transaction failed” mean?
This may be that the credit card is invalid or the system is currently undergoing maintenance. Try to log in at another time and place to make your order again. If the problem persists, you can contact us via
WhatsApp and our customer service specialist will follow up for you as soon as possible.
Why did I not receive a credit card verification code?
Please contact your card issuer directly for enquiries regarding credit card verification.
What if more money has been deducted from my credit card than I approved?
We are sorry if this has happens. You can contact us via
WhatsApp and our customer service specialist will follow up for you as soon as possible.
How will I know if I have made a successful transaction?
After you have completed a transaction, you will receive an order email with a list of the products you have purchased, the payment method, delivery details etc. for your records.
What if I forget to use my promotion code during payment?
The promotion code for ElecBoy members must be used at the time of payment and will not be accepted after payment.
Click to know more "Payment" detail ❕
