How much is the delivery fee?
You can enjoy free shipping for order over $500. For order less than $500, shipping fee $50 will be applied.
Why I can't select Self-pickup?
Some products may not be available for self-pickup service due to the size issue. You can see which products offer self-pickup service on the product page. On the other hand, your shopping cart may have other products that cannot use the self-pickup service and therefore you may have to choose delivery service for the entire order or divide your order. If above situation occurs, our customer service specialist will contact you to change the delivery method.
How do I select Self-pickup when placing an order?
You can select "Self-pickup Service" on the checkout page and select the pickup point you want.
The product I have selected offers Self-pickup. Why am I unable to select this option during checkout?
Your shopping cart may have other products that cannot use the self-pickup service and therefore you may have to choose delivery service for the entire order.
Why can’t I choose a pickup time?
The system will arrange a pickup for you as soon as possible according to the pickup point you have selected. You will receive an SMS when your goods arrive there.
When can I receive the order confirmation email?
The order confirmation email will be sent in the morning of the day the order is shipped, and can be picked up within 1-2 working days.
When can I collect my order?
Under normal circumstances, you can pick up the order from the pickup point you selected within 1-2 days after placing the order.
Why didn’t I get an SMS?
The system will arrange a pickup for you as soon as possible according to the pickup point you have selected. You will receive an SMS when your goods arrive there.
What if I have given the wrong phone number or other details after placing an order?
You can contact SF Express hotline to provide the correct information (contact number: 2730 0273)
Can I revise the order from self-pickup service to delivery service?
No. After the transaction is made, you cannot transfer to another pickup point.
Can I revise the order from self-pickup service to delivery service?
No. After the transaction is made, you cannot change to delivery service.
Can I collect from the pickup point any time within 24 hours night or day?
You can view the operation hour when you select the pickup point at checkout.
How long is the pickup period?
You can pick up your item within 24 hours after receiving the SMS. Please pick up within the specified time otherwise you may have to pay for late fees.
Can someone else pick up the package for me?
Yes, you can share the self-pickup SMS with the person you authorise to pick up the order and follow the instructions in the SMS to complete the pickup.
What if I can’t collect the goods during the pickup period?
You can contact our logistics partner SF directly to arrange another self-pickup time (Tel: 2730 0273) but you may have to pay for late fees. If the order is unpicked in 5 days upon arrival in pickup point, we will cancel the order and a handling fee, being 30% of the original product’s purchase price will be charged.
